Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Springfield: 217-524-DoIT (217-524-3648) Employees may logon with their state credentials (e.g. All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. For additional self-help tips, please visit Remotework.illinois.gov. For instructions on how reset your password while working remotely visit: remote work FAQs. IL ACTS SAP Enterprise Resource Planning - Enterprise Applications Instead go to your account on the trusted website to see if your account needs any attention or additional information. call in user 1) from joining the meeting. Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. Please be aware that there are known issues this morning with the Citrix login page. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. Many of you are approaching the time to reset your user password. Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. There is no right to privacy when accessing or using this system or any of its components. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. Make the choice to maintain your health today to better enjoy tomorrow. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov Disability Survey - Welcome - Illinois Enterprise Desktop Services. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. Please keep trying to connect via Citrix, as some users can get through. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. Be sure to explain you are resetting a password for the IDPH Web Portal. In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. IDHS Office Locator. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Email: DoIT.Helpdesk@illinois.gov. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. Welcome to DoIT Identity Management (DIM). Users working from home using Citrix should perform regular resets of work PCs. For instructions on how to do that while working remotely, visit remote work FAQs. Grace B. Hou, Secretary. This needs to be a remote reboot/restart and not a shut down. For additional remote access details visit the Remote Work FAQs. Login to Survey The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. Digital ID Registration and Recovery " " has been revoked. Join online communities to share files, discussions, calendars and more. Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). 1-800-843-6154 Agency - Illinois Who can I contact? DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. For easy remote access to your Outlook email from any device, try office.com. Chicago: 312-814-DoIT (312-814-3648) IDHS: External Illinois.gov Accounts BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. Dont forget to mute your connection upon entry to the meeting. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). You may have to clear cache/history or reboot the device a few times. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. FOIA Requests - doit.aem-int.illinois.gov Support: Report a Problem. For instructions on how to do from remote visit: remote work FAQs. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. We must all do our part to strengthen cybersecurity. Click here to Reset Your Password/Unlock Your Account.You do not need to add @external.illinois.gov at this link. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. From identity management, administration of the statewide network and creating agency resiliency plan. http://www.office.com/. Use this link if you need to manage or reset passwords. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. Monday Friday8 a.m. 5 p.m. Welcome | NH Department of Information Technology June 5, 2020 Recover a Digital ID Did you forget your password? You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. To begin the password recovery process, choose one of the following options. Grace B. Hou, Secretary. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Thank you for your patience. Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name If possible, use Chrome rather than Microsoft Edge. A good tip is to clean up your screen as you go. Together, we can build a strong cyber defense for the State of Illinois. Benefit Choice is open thru the end of May 2020. Please respond by saying, "This is . If you are having issues connecting to the state network or suddenly lose your connection, please first try rebooting your home PC. Invalid Login ID The CIO or Group CIO may follow-up with the ITSD Manager or email. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. PDF Bureau of Identification 260 North Chicago Street Joliet, Illinois Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Please see the Making another contact via the help desk or report a problem could further delay the process. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Watch for communications written in broken English. An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. Contact Us - dph.illinois.gov If you are using a personal device to work from home you should be using Citrix Remote PC Access. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. Make sure you are getting up from your desk/table for breaks to move around during the work day. The top tip when on a web conference is to mute your phone when not speaking. Rebooting twice a week will prevent many computer problems, especially problems with Citrix Remote Access. SRS of Illinois call in user 1) from joining the meeting. Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. Please keep the following in mind:-For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair.-Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible.

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