If our lab receives distorted impressions that prevent them from creating an accurate 3D model for our registered UK dentist or orthodontist to assess your eligibility for treatment, we will contact you to send another impression kit. Shade improvements observed vs. whitening without light. Results may vary. Maximum results when used as directed vs. SmileDirectClub Premium Teeth Whitening gel alone. Our at-home aligner kits provide a convenient option for reliable and affordable treatment. Call our customer care team at 0800 031 8113 about 45 weeks before you finish your treatmentplan to place your order. Average results after 1 week when used as directed. We recommend using one of the following browsers for an optimal website experience. If a shipment is lost by the carrier in transit, SmileDirectClub cannot process your return without shipping verification. How do I know if Im eligible for an aligner touch-up? 80%) with treatment plans that are 8-10 months. And find out about fully integrated solutions that give you even more flexibility. Returns | SmileDirectClub Available for FedEx First Overnight, FedEx Priority Overnight, FedEx Standard Overnight, FedEx 2DayA.M., FedEx 2Day, FedEx Ground, FedEx Home Delivery, FedEx 2DayFreight and FedEx 3DayFreight shipments throughout all 50 states. We recommend using one of the following browsers to access this site. If youre within the first 30 days and youre not happy for any reason, you can return your unused SmileDirectClub clear aligners, and all payments youve made for the aligners will be refunded. The 30-day time period starts the day your aligners are delivered to you and youve registered them online in your account. Stay up-to-date on payments. For help packing your shipment, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized ShipCenter, Office Depot or OfficeMax location. Either way, please follow these steps when returning your purchase: Once we receive and process your return, well you to let you know your refund has been issued. If you cancelled your order, you can restart with SmileDirectClub at any time. Include them in a regular scheduled pickup. Your aligners are as unique to you as a fingerprint. If not, you can purchase our remoteimpression kit or book a 3D image appointment and a registered dentist or orthodontist will review your smile for you. If, within the first 30 days of your treatment plan, youre dissatisfied for any reason, contact us to return your aligners. We actively monitor and evaluate the quality of their workincluding your experience. That's why we'll refund the cost of your impression kit if the dentist or orthodontist determines our clear aligners aren't a fit for you. For information on other FedEx Ship Managersolutions, contact your FedEx account executive. To remain eligible for the Lifetime Smile Guarantee, follow these steps. Your customer decides if they want to print it using the link provided or let FedEx print it for them by showing the mobile barcode. All Rights Reserved True smiledirectclub.com /blog /what-happens-after/. All Rights Reserved. Source. Thanks for signing up. Wear your aligners as prescribed all day and night (or 10 consecutive hours for Nighttime Aligners). What should I do? If you buy something through links on our site, Mashable may earn an affiliate commission. Our SmileGuides are GDC registered dental professionals. It caters to people looking for an affordable alternative. The fee amount is based on the type of pickup and how you request it: See FedEx Ground Call Tag inFees and Other Shipping Informationfor details. FedEx SmartPostReturnsalso offers a print return label solution. . Package & Shipment Details. I have arranged a pickup with FedEx, but they never collected my kit. To speak to FedEx directly to arrange or discuss a pickup please call: Confident Smile Guarantee Return Policy Smile Guarantee Impression Kit At SmileDirectClub, we're all about making people smile. Can I use insurance to pay for SmileDirectClub clear aligners? Please reach out to CustomerCare@SmileDirectClub.com if youd like to pursue a return for an impression kit. SmileDirectClub needs proof of shipment to honor a refund, so please use a trackable carrier like FedEx or UPS. FedEx Ground PRP is not available for the return of fully regulated hazardous materials by residential customers. Package Return Services - Return Shipping Labels | FedEx Our Standard Shipping charge is $7.50 for all orders under $40, in addition to the product purchase price. Can I use bright on if I have fillings, bonding or veneers? Go to the *Return label type drop-down menu and select FedEx Ground Call Tag. We recommend using one of the following browsers to access this site. We also offer an easy-to-use, at homeimpression kit that includes an online photo assessment and dental impressions. Call 0800 031 8396 and we'll be happy to help you process your payment for the remaining balance. You can create a label yourself on fedex.com or go to a retail location for help. Your new treatmentplan will be reviewed approved and prescribed by a registered dentist or orthodontist. Established in 2014, SmileDirectClub is a teledentistry company that provides products and services for straightening your teeth at home. The maximum declared value is $100 (applies only when the package is in FedEx custodial control). Visit a participating retail location below. Premium Teeth Whitening Kit with LED Light (2 treatments) Add to cart - $67.00. FedEx also gives you the option to link the outbound and return shipments by tracking numbers, so you have full visibility to the round-trip shipment for both cost and inventory control. Yes. You can also return merchandise purchased at shop.smiledirectclub.com via our self-serve portal in your. Additional service options available include. The international FedEx Print Return Label also gives you flexibility no charges are assessed until the label is used. Smile Direct Club | Impression Kit TrulyJacqueline 3.28K subscribers Subscribe 105K views 5 years ago Hey everyone!! Our SmileGuides are able to answer any questions you have about our service, our process, our technology, and most questions about straightening your smile using clear aligners. Contact your FedEx account executive for more information. Under our 25-month payment plan, you pay an initial deposit of 73.73, then 73.66a month for 25months for a total payment of 1915.23(1739financed at 9.9% APR following a soft credit check**). 450% less than braces or traditional clear aligners claim based on Single Pay vs. avg. In addition, you and your customer cantrack the status of the return shipment online. Results from independent study, data on file. The clear aligner system is designed for minor to moderate teeth correction, including space between teeth, crowding, rotations, and some bite correction. Returns | SmileDirectClub (Privacy policy). Then open the bright on premium whitening pen and twist the bottom until the gel is visible on the brush. This product does not protect users or others against bacteria, viruses, germs, or other disease organisms. In the middle of treatment: If you are eligible for treatment, its your first step to getting a straighter smile. Based on clinical study. Promo code is valid for whitening, oral care, and aligner accessory items in the SmileDirectClub Store. If an online store has provided a printable shipping label, simply print that label and attach it to your package. Click on your dashboard to enter the date on which you start wearing your first set of aligners and let the dashboard do the rest. If your dental plan provides orthodontic benefits you may be reimbursed directly from your insurance company after purchasing your aligners. If an online store has provided you a return label with another shipping service, you wont be able to return your package at a FedEx location. No pickup fee applies for FedEx Ground PRP pickups (residential or commercial). Returning a package with FedEx is easy. What are SmileDirectClub clear aligners made of? And SMILECHECK provides you, the customer, direct access to upload photos and images, manage your account, and view your treatment plan. for 25months (1915.23 total, 1739 financed at Rep 9.9% APR variable for 25months). bright on is only available to customers who have visited a SmileShop and have had their first teeth whitening application under the direct supervision of one of SmileGuides who are UK registered dental professionals. SmileShops are located across the country. Concealed damage is not covered. If you received a faulty / defective product and for the same item, please call our Customer Care team at (800) 957-3409 to request a replacement. SDC also works with registered doctors, dentists, and orthodontists to ensure each treatment case runs smoothly. Open an account to save 30% off FedEx Express, access time-saving tools, and more! Schedule a FedEx ExpressTag pickup online usingFedEx Ship Managerat fedex.com,or through FedEx Web Services, andFedEx Return Manager. You should start seeing some results in as little as 60 days. You provide a preprinted return label to your customer, who can apply it as needed. Ive been trying to contact SDC for a while to find out about returning my impression kit, but had no response. After that, you should wear your retainers only while you sleep. Your customer decides if they want to print it using the link provided or let FedEx print it for them by showing the mobile barcode. The maximum declared value is $50,000, payable upon loss or visible damage noted at time of delivery. As with any orthodontic treatment, you should wear a retainer regularly to maintain your new smile. Then, you can simply take your sealed box to a participating location, and a team member will print your label and accept your return on the spot. Also, UPS does not provide Next Day service to Hawaii, Alaska, or military addresses. Results may vary. Lifetime Smile Guarantee refunds Premium Teeth Whitening Kit with LED Light. Pay a deposit of $250 and $89/month (or less) for 24 months. We'll share a preview of your new smile. SmileGuides come from a variety of backgrounds and are trained to efficiently and accurately capture a 3D image of your smile. What happens after my clear aligner treatment is complete? You also have the option to opt-out of these cookies. Want to return an online order? Whitening Bonus Pack. That straight smile youve always dreamed of is only a few steps away! Results from independent study, data on file. For information on other FedEx Ship Manager solutions, contact your FedEx account executive. I'm eternally grateful for the end result because I love the way my teeth look now, but if I'd had the option of a less painful and invasive option, I would've taken it. For starters, give our customer care team a call at 0800 031 8113 so we can understand where you are in your smile journey and our dental team can provide the best recommendation for your care based on your unique situation. In fact, its why your dentist or orthodontist conducts regular check-ins to track your progress. With Single Pay, make a one-time payment of 1739 half the cost of our competitors.5 You can also pay over time with our SmilePay option. 650% less than braces claim based on Single Pay vs. avg. In addition, a Return Material Authorization (RMA) reference field, printed on the label and your invoice, is available to help you track the status of your return shipments. 80%) with treatment plans that are 8-10 months. If you are not located near a SmileShop, or if youd rather get started in the comfort of your own home, we'll send a prescribed impression kit to be sent to your door. Nighttime Clear Aligners provide a more discreet, flexible treatment plan for customers with mild to moderate spacing and crowding issues. If you feel like somethings not right, or youre not getting the results you expect, contact our dental care team. If youve addressed the eligibility concerns raised by the registered dentist or orthodontist, you may be able to restart the eligibility assessment process. 20052023 Mashable, Inc., a Ziff Davis company. Making changes to your account information is easy. A per-shipment service fee will apply after the label has been used (the service fee is per-package for FedEx International Ground shipments). Simply insert your aligners, put your Chewie between your teeth, and chew as if it were a piece of gum. UK - 0345 607 0809. Archived post. Whether you have a label or a code, we can help with packing and have over 60,000 locations to drop off your shipment. How do SmileDirectClub clear aligners straighten teeth? How can I keep track of when to change my aligners? diagnostics and exams) for braces treatment, as reported in a natl survey of practitioners. First brush your teeth but do not floss. Next-business-day pickups can be scheduled up to 11 p.m. EST. You must specify a FedEx Express delivery service to be printed on the stamp. You can also return merchandise purchased at shop.smiledirectclub.com via our self-serve portal in your " my account " dashboard. diagnostics and exams) for braces and Invisalign treatment, as reported in a natl survey of practitioners. That's why we'll refund the cost of your 49 impression kit if your treating registered Irish dentist determines our clear aligner treatment isn't suitable for you. If our doctors determine that our clear aligners aren't the right fit for you, we'll be happy to refund your impression kit. And if your treatment needs an aligner touch-up, it's free. You decide how much time your customer has to print the label, and no charges are assessed until the label is used. They can either: For your customer's convenience, the email also includes links for scheduling a pickup and finding drop-off locations in the area. Before you can get that new smile we need you toagree to our recently updated legal disclaimers. Can I use SmileDirectClub clear aligners if I have missing teeth? Click the link to print the label and apply it to the package, then request a pickup or drop the package off at the nearest, Or, show the barcode on their mobile device at a FedEx Office or FedEx Ship Center, See FedEx Email Return Label and Return Pickup in, The FedEx Email Return Label is available through the following electronic shipping tools: FedEx Ship Manager. If youre unsure whether youre eligible, contact us to find out. They're trackable, time- and cost-effective solutions that enable you to choose a FedExdelivery service in advance. No charges are assessed until the label is used. For patients under the age of 16, we need a parent or guardian's consent on the Medical / Dental History Form provided during the evaluation step to proceed with the SmileDirectClub clear aligner treatment. You can pack your own return or get professional packing assistance at a location that offers in-person service. **SmilePay financing: 73.73 deposit, 73.66/mo. Our clear aligner therapy includes several sets of tight-fitting, custom-made, BPA-free clear plastic trays that gradually shift teeth into their desired position. For address and further information, call 0800 031 8113. SmileDirectClub is a 6-year-old aligner company that offers remote teeth straightening for 60% less than braces. This website uses first and third party non-essential cookies to analyse how you use our website so we can tailor advertising to you (in our website and on others). Log in to your SmileDirectClub account or download our app to look at your 3D plan. While were actively working to update our platform to allow a single user account to manage multiple customers, for now you will need to purchase each kit under a different email address to ensure proper prescription and monitoring of treatment. With this advanced platform, SmileDirectClubs network of UK-registered dentists and orthodontists can treat more patients, predict tooth movements with more precision, and better visualise our Club members results. Everyone deserves a smile they love. and our If they determine that remote aligner treatment isnt right for you, we will refund the cost of your impression kit. Is the cost of my impression kit refundable? If you need to create and print a label, you can create one online and print it at home. This discontinuation excludes damaged call tags and recipient shipments refusals; both are still permitted to be scheduled by calling FedEx Customer Service. I have a QR code return label from a retailer working with FedEx.. Register your aligners when you receive them, either online in your account or in our mobile app, Wear your aligners for the prescribed amount of time, Complete your regular virtual Smile Check-ins, Wear your retainers every night as prescribed. Celebrate Earth Week with these sustainable bathroom products. We recommend using a trackable carrier suchas FedEx or UPS. How do I change my email or mailing address on file? No, sorry. Add to cart - $75.00. We'll do everything we can to fit you into the schedule. (Press 0 if the customer doesnt have an account number). Clear Aligners You'll wear your retainers 24 hours a day (except for eating and drinking) for the first two weeks. We customise each treatment plan using SmileOS an innovative software that uses digital 3D rendering and our data from more than 1.8million aligner treatment plans. Traditional 22-hour a day clear aligner therapy is a more convenient, faster option for customers seeking treatment for a timely event like a graduation or a wedding. Coverage is limited in remote areas. During treatment, our dental experts are with you every step of the way, using regular virtual Smile Check-ins to track your progress. Brush the gel onto your front top and bottom teeth in a circular motion. We can help! And don't forget to mail it back for that $18 rebate. We went to great lengths to develop great products intended to last for years and keep you grinning daily, but you may change your mind about a purchase or things break occasionally. We get it. Can someone walk me through using the impression kit? If you are currently in treatment, you will become eligible again as long as you: Check in your aligners (check your email or the app to do this), Complete your future Smile Check-ins (via email or our app), Purchase retainers after treatment, replace them every 6 months, and wear them as prescribed. This lets you pay $85 per month for 24 months after a $250 initial deposit, for a total cost of $2,290. SmileDirectClub Review: Cost And Benefits - Forbes Health Package & Shipment Details. Log in to your account on our website or call us at 0800 031 8113 to update your shipping address, email, phone number, or credit card on file. If your dentist has recommended removal of wisdom teeth, then please follow their direction. We can pick up from both commercial and residential locations. ALL DANGEROUS GOODS AND HAZARDOUS MATERIALS, FedEx Express, FedEx Ground & FedEx SameDay City. To find the nearest USPS location go to the USPS website, Through a free package pickup. If this happens, youre in good hands. You can learn more about our clear aligner pricing by visiting our Pricing page. If you ever get off course because of a vacation or forget to wear your aligners, you can always reset your dashboard by clicking the "Get Back on Track" button. No charges are assessed until the stamp is used. Requests for call tags through FedEx Customer Service were discontinued effective Jan. 31, 2021. This cool blue LED light activates our Bright Boost formula to work even faster. I phoned fedex and asked them to come pick up the package from me as my nearest drop off point was over 30 mins away and they came the same day to pick it up- you just need that fedex code which should be on the return label which i believe is already attached to the box? You can select to make the return label and customs documentation editable by the return shipper. fees (incl. If you decide that clear aligners arent for you, outside of the first 30 days, you can still return your unused aligners for a prorated refund (based on the percentage of aligners returned unopened and unused). Every SmileDirectClub order begins with a free Smile Assessment and a remoteimpression kit or SmileShop appointment to determine whether you're suitable for the aligners. fees (incl. Give us a call at 0800 031 8344 at least 24 hours before your appointment time to reschedule your appointment and avoid a cancellation fee. Meet the dentists and orthodontists behind your new smile. Awesome products and offers, sent to your inbox daily. If you signed up for recurring payments, depending on when we receive your return, you may be charged a payment while we process your return. ( 20 ) No. The FedEx Email Return Label also gives you and your customer flexibility. If the retailer sent your product in reusable FedEx packaging, itll say its reusable on the front of it. Add to cart - $40.00. This 3D image helps our affiliated dentists and orthodontists determine if you are eligible for SmileDirectClub treatment and allows our lab to create a personalised treatment plan that is reviewed and approved by one of our registered UK dentists or orthodontists. 2023, SmileDirectClub All Rights Reserved. These cookies do not store any personal information. 38-10 months with 10 hours of continuous nighttime wear claim is based on the number of 10-hour Nighttime Aligners customer orders (approx. SmileDirectClub is committed to supporting your Smile Journey for life. At the moment, SmileDirectClub clear aligners are only available to eligible customers in the U.S., Canada, Australia, the UKand Ireland. Available throughout all 50 states, Puerto Rico, Guam, U.S. Virgin Islands, all U.S. territories, and military APO, FPO and DPO destinations. Pricing and Return Policy. Our SmileGuides use a highly accurate 3D optical camera to capture an image of your smile, including your teeth and gum lines. Our aligners are made of a smooth, comfortable, BPA-free plastic that won't irritate your cheeks and gums like traditional metal braces often do.

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