Report a problem with this page. 020 8770 5000. If we are unable to do so, we will provide an explanation . There is no empathy or support from Merton! Leave feedback or a compliment. mySociety The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. In response to the petition, Veolia said that their waste teams return more often if the bins are reported as overflowing. endobj Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. Here are 22 ways Merton Council failed its residents this past year The Council took far too long to complete adaptations to Miss T's home. Contact us if you think it should be reopened. #CostofLivingMerton. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. Ms M has complained about the way the Council has handled the child protection case relating to her son. Update on recycling and rubbish collections. Your donations keep this site and others like it running. issues. Id kindly request to receive the data in excel or .csv format. It looks filthy and affects everyones mental health. Merton and Veolia respond to rubbish complaints <> <>stream introduction of wheeled bins. Jamie Dixon made this Freedom of Information request to Merton Borough Council This was the response that I received. <> This request has been closed to new correspondence. General Enquiries: Merton Council 020 8274 4901. The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. endobj These adverts enable local businesses to get in front of their target audience the local community. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. Merton is divided into 20 wards, each electing three councillors. - Accumulation of rubbish/waste. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them. About this website levels. Ms C complained that her personal budget is not enough to pay for the home care she needs. If you have copied us in on your response to an FOI request, we will store I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. DONT go there unless you've taken CALMING pill. Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. Those ads you do see are predominantly from local businesses promoting local services. Published by at 14 Marta, 2021. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. Social Services (office hours): 020 8545 4226. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. Call Out of hours emergency on 020 8543 9750. "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. Report a missed rubbish or recycling collection | Merton Council private land. If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. <> This site is part of Newsquest's audited local newspaper network. It has agreed to apologise and pay her 250. "Today, the thoughts of everyone at the council are with the residents of Galpin's Road in Pollards Hill, exactly one month after the gas explosion early on the morning of 8 August. Merton Borough Council, Download a zip file of all correspondence. Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. Those ads you do see are predominantly from local businesses promoting local services. inaccuracy or intrusion, then please It needs to apologise to Miss T and pay her 750. Visit our elections pages to find out more or register to vote. Problems with this page? Comments have been closed on this article. Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. Haydons Road parade looks revolting, worse than ever.". back to the council to enable the correct process to be followed. merton council refuse collection complaints | Promo Tim Contact us | Croydon Council But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. Contact Us | Merton directories Understanding private Garden Clearance in Merton and council refuse Verified account Protected Tweets @; Suggested users Rubbish Collections . Waste and recycling - Sutton Council Information provided by various external sources. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Telephone. 12 months later and "further examples" of these problems are still prevalent. Waste collection is literally a joke here. Report a fallen tree or other tree problem. well this shows the quality of the service. contact IPSO here, 2001-2023. If you have a complaint about the editorial content which relates to Ms X complains about the way the Council dealt with planning applications from a neighbour. "Such delays erode the confidence of complainants that their concerns are being taken seriously. - Accumulation of rubbish/waste (To clarify, I would like to know the Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. contact the editor here. Companies can ask for reviews via automatic invitations. <>/ProcSet 83 0 R/XObject<>/ExtGState<>>>/Group<>>> 1. file:///tmp/www.merton.gov.uk/foi. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. We use dedicated people and clever technology to safeguard our platform. All product and company names are trademarks or registered trademarks of their respective holders. Complaints ; Freedom of Information ; Subject Access Requests It has sought to blame Miss T rather than accept responsibility for its own failings. Collection days for rubbish, recycling and garden waste | Merton Council %PDF-1.5 % 1 0 obj Find out how we combat fake reviews. In response to questions, the Here are 8 tips for writing great reviews. Editors' Code of Practice. Details for Christmas 2023 will be published in December. COUNCIL IS SO CUREPT AND RACEST IS UNBELIEVABLE. As a subscriber, you are shown 80% less display advertising when reading our articles. The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. Merton TV proves recycling is being incinerated in Beddington time periods: - Noise complaints (if possible to be further broken down by totals each Help us protect your right to hold public authorities to account. "Veolias street cleaning teams visit and empty 80% of on-street litter bins in Merton at least once a day, with bins in quieter areas being emptied twice a week. These adverts enable local businesses to get in front of their target audience the local community. Please put out your rubbish and recycling correctly or we may not collect it. number of complaints regarding large amounts of waste on private land, as Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the Initial complaints should be directed to Merton Council directly. Merton Council, Civic Centre, Morden, SM4 5DX. Bins, recycling and commercial waste | Royal Borough of Kensington and Complaints and feedback - Sutton Council request an Internal Review at or write in to Freedom of Information team, a copy and close the entry in the FOI log. Once we have received your complaint, a departmental complaints officer will acknowledge your complaint within five working days of receiving it. Extortionate parking costs, up to 23:00 hours, 5 days a week. | The Council failed to communicate with Mrs X and her son properly about the decision to end his Education Health and Care Plan. But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! Merton - Stop Hate UK merton council refuse collection complaints. I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! to the changes within the Waste Collection Service and the I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! I would like to request information on the number of complaints received and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. Please try and keep your message as brief as possible. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. The Council has agreed to send a revised invoice. Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. services through our wholly owned subsidiary . If you are dissatisfied with the response provided you can presented it correctly and at the right time, report it after our crew have completed collections in your area, or after 10pm on your scheduled collection day, whichever is sooner. Disclaimer: . NO NOTICE DISPLAY NOT TO FEED BIRDS. Get the latest news and information about the topics that interest you, straight to your inbox. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. Make sure you are registered to vote and have an accepted form of photo ID to take with you. The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. We couldnt load the mail server logs for this message. "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. Download The worst council complete money grabbers! Find out more about presenting your bins on collection day. This had been due in part i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. Report a missed bin collection - GOV.UK If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! 4 0 obj Mr X complains about the way the Council handled his homelessness application. Mrs X complained about missed refuse and recycling collections. 5AF. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. 1st April 2017 to 31st March 2018 Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. Thank you for your Freedom of Information request detailed below. The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. RESOLVED: That Members noted 287K @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. We will contact you if we need further information. I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. following the councils internal review process, the ICO will refer you This is always a last resort, and . You can also appeal to the Information Commissioner at: Information As a subscriber, you are shown 80% less display advertising when reading our articles. @Merton_Council. Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. Bins should be seen easily from the road. Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. The Council should apologise for not responding to one of Ms J's complaints. I have tried to follow the correct procedures but this has been unsuccessful. It's disgusting. Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 South London councils set to scrap rubbish collection contract On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). Merton Council should be scrutinised for the poor procurement of . Merton is divided into 20 wards, each electing three councillors. If you fly-tip you could be sent to prison and receive a large fine. Contact us : Overview | Merton Council Enquires had doubled during this period. A new way to report Fly-tipping in Merton - Merton Council Newsroom Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. Waste and Recycling - Melton Borough Council They don't collect things on time and bins go missing and are not replaced. Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. The Council has refunded one of the fees. Some complaints may fall under an alternative statutory appeal or tribunal process. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. A Gannett Company. Smelly nappies anyone? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! No one turned up, all my items are still outside my front and it's bin day tomorrow. The Council is at fault for missing collections and poor information about its procedures. Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. PDF Agenda Item 5 - London Borough of Merton provided, please forward this message to [email address] People working there are so lazy, laid back and slow. Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. I can confirm that the Governance presented the report, advising that complaints levels Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. opposed to fly tipping) Information not held. New customers. "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. But we have found fault with the Council's records keeping about reasonable adjustments in its communications. Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. There was no fault in how the Council dealt with the school transfer. Litter breeds litter. We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. a method to determine when complaints were chasing progress on When I wanted to get some information about social housing the response I got was - "what is it you want from me???" It failed to consider her objections on one application then reissued the decision notice without keeping the original. Noise Nuisance: 020 8545 3025. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. If you are complaining about Housing Services, we use a two-stage complaints process. Comments have been closed on this article. Comments are moderated so may not appear immediately. Waste and Recycling - Melton Borough Council. Address. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. late waste collections since the contract with Veolia came into force in October 2018. . HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). Booked a bulky waste collection which I paid for. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. inaccuracy or intrusion, then please It has agreed to carry out these recommendations. All rights reserved. attachment. 2004 Information request.

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