Applying for Apple Retail Jobs - Specialist & Genius roles (Tips and That following Saturday, bright and early, I headed over to the event, which was incredibly crowded. See which role best matches your experience. } In the US alone, Apple has 265 retail stores across 44 states. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. [CDATA[ */ We become a place to belong If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Were looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current. margin-top: 0; In response to Whatsup143, Apple At Home Advisor - Jobs at Apple - Apple, Feb 7, 2019 6:38 PM in response to Whatsup143 I filled out Apples online application, which consisted of a series of questions that I suppose helped them determine if I was Apple material.. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. At Apple, base pay is one part of our total compensation package and is determined within a range. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Contact - Official Apple Support Apples hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. To try and to fail, The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. text-align: center; var sibErrMsg = {"invalidMail":"Please fill out valid email address","requiredField":"Please fill out required fields","invalidDateFormat":"Please fill out valid date format","invalidSMSFormat":"Please fill out valid phone number"}; Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Cada Dia Mas Joven, If you have any guidelines or tips for me I would really appreciate it. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. /* ]]> */ width: 1em !important; You reassure customers when delivering product diagnoses and potential solutions. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. } Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. line-height: 32px; to do it all over again tomorrow. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Apple Employee Reviews for Technical Specialist - Indeed [CDATA[ */ By clicking Sign up, you agree to receive marketing emails from Insider What it's REALLY like to work in an Apple store:You get to work with really creative people. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. Zero work life balance. #colophon #theme-attribution, #colophon #site-info { Users can demonstrate their competency with two new exams and earn certification from Apple. font-size: 16px; Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. line-height: 21px; Apple has a great and supportive internal culture. Youre reading 9to5Mac experts who break news about Apple and its surrounding ecosystem, day after day. .so-mobilenav-mobile + * { display: none; } Ben Lovejoy is a British technology writer and EU Editor for 9to5Mac. } What it is really like working for Apple RETAIL : r/jobs - Reddit Apple Employee Reviews for Technical Specialist - Indeed font-size: 32px; I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Your work hours will be based on business needs. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Apple is a drug-free workplace. Even if youre juggling more than one customer, you stay conscious of their time demands as well as your own. background-color: #f5853b; (function() { function createPlayer() { OO.ready(function() { RunFunctions.forEach(function(ooyalaFunction) { ooyalaFunction(); }); RunFunctions = [];}); } createPlayer(); }()); Follow Business Insider Australia on Facebook, Twitter, LinkedIn, and Instagram. } Apple introducing three new positions & poetic credo as part - 9to5Mac The difference between Specialist and Genius: I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. display: inline !important; As business started to change over the years the main focus of Apple has become quite dry with many employees losing . And thats our greatest strength. The training has been completely redesigned and moved to an online, self-paced format. After submitting my application it was a waiting game. It was just a few days later when I received my first follow-up call. We took a 4-hour flight on the new Delta Airbus jet that Boeing tried to keep out of the US. First for ourselves, then for the world. You have excellent time management skills and can make decisions quickly. $13 / hr. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Salary estimates are based on 37 salaries submitted anonymously to Glassdoor by Apple Technical Specialist See available Support roles. In addition to the Genius Bar for hardware repairs, you have more immediate support options. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Finally, the revised credo is written rather more poetically than the previous version: We are here to enrich lives. Press Contacts Apple Media Helpline media.help@apple.com Latest News With your customer service brilliance and empathetic nature, you provide Genius advice and support to both customers and team members. border: none !important; .entry-content p, .entry-content > ul, .entry-content > ol, .entry-content > li, .entry-content > dl, .entry-content pre, .entry-content code, .entry-content blockquote { Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Profile. Pro / Expert / Specialist (currently Red Zone Specialist), Creative font-weight: bold; The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Mac Genius salaries - 14 salaries reported. Description. background-color: #f5853b; to collaboration and debate. To start the conversation again, simply ask a new question. .archive #page-title { Excellent prioritization skills and an ability to make decisions quickly. Apple certification programs are IT professional certifications for Apple Inc. products. As Microsoft begins hiring for its first retail stores, the giant is showing its usual flair for naming. background: none !important; (adsbygoogle = window.adsbygoogle || []).push({}); Its believed Creative Pros will have a deeper knowledge of some products than Creatives, as well as greater familiarity with apps used by photographers, videographers and musicians. Apples new IT training series begins with the Apple Device Support course. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. If you have any guidelines or tips for me I would really appreciate it. border-bottom: 1px solid #ededed; What do you think? The Apple mobile device and Mac certifications were provided to me as training for the roles. Do you love how it feels to help others? display: none; IN-Technical Specialist - Jobs at Apple (IN) (a.addEventListener("DOMContentLoaded",n,!1),e.addEventListener("load",n,!1)):(e.attachEvent("onload",n),a.attachEvent("onreadystatechange",function(){"complete"===a.readyState&&t.readyCallback()})),(n=t.source||{}).concatemoji?c(n.concatemoji):n.wpemoji&&n.twemoji&&(c(n.twemoji),c(n.wpemoji)))}(window,document,window._wpemojiSettings); ISESCO Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. More. Copyright The Epic Games vs. Apple litigation just saw the Cupertino firm score another win in a major appeal against the Fortnite maker. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being I love you Mum. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. This provides the opportunity to progress as you grow and develop within a role. The energy on these days rocked my world. We also take affirmative action to offer employment and advancement opportunities to all applicants. border-spacing: 0; At other times, you refer customers to support team members who get them up and running again. Your day in the Apple Store is filled with a range of focused support and service tasks. Introduce yourself, and well get in touch if theres a role that seems like a good match. Interview. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. font-size: 12px; margin-bottom: 0; Apple Inc. All rights reserved. Youll grow your career skills, too, because leaders here take an active role in your professional development. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. As part of that process, were rolling out Mac as a choice for our employees. Of course, every employees experience is different but we recently spoke with former Apple specialist Albert Adolphus to find out what it was really like for him: Time at Apple: I worked for Apple in a Connecticut store from October 2010 through May 2012. to help passion expand human potential, After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Indeed Home Find jobs Company reviews Find salaries Upload your CV Sign in Sign in Employers / Post Job Start of main content Apple 4.2 out of 5 stars.4.2 This site contains user submitted content, comments and opinions and is for informational purposes Challenging to work. font-size: 16px; At Apple, we care about improving our services. When I first started my career at Apple years ago I loved the energy, drive, fun and opportunities Apple offered, although sadly I cannot say the same today. body.responsive #page-wrapper { Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. I am interested to work at Apple while I am in University, however, would I need great knowledge and experience with Apple softwares/products before applying? vertical-align: -0.1em !important; Apple Interview Questions (2023) | Glassdoor Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. text-decoration: none; Technical Specialist, Genius GYOG (Ex dipendente) - Genf, GE - 23 agosto 2019 Unazienda nata con fondamenta uniche che ha rivoluzionato il mondo del voto e della vita privata. Success in team environments, demonstrating shared responsibility and accountability with other team members. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. to do the best work of our lives. Once basic core training was completed, we each were assigned a veteran employee to shadow this person is suppose to be your mentor. .epyt-gallery-thumb { The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Senior Systems Engineer. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. ","server_up":"The live stream is paused and may resume shortly. After looking on the Apple Jobs website and on the Apple Retail section I panned it down to two jobs I am thinking of applying for which is the Specialist and the Genius roles. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Jimmy P's Immokalee Road, #masthead-widgets .widget { width: 100%; } Apple today launched updated professional training and certifications for IT support and management. Genius Bar - Wikipedia margin: 0 .07em !important; We believe our soul is our people. AU-Technical Specialist - Jobs at Apple (AU) } Apple Resume Job Profiles. Apple wins major appeal in legal fight with Fortnite maker Epic Games The Technical Expert position appears to be designed to free up Geniuses for more complex troubleshooting and repairs. font-size: 20px; } font-size: 16px; He asked me what was the good day for the interview. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. } margin: 0; I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apples achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Come Specialista Tecnico aiuterai i nuovi utenti a muovere i primi passi con i prodotti Apple e seguirai i clienti affezionati per assicurarti che ricevano unassistenza veloce ed efficiente. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. People who live to enrich lives. Most start as Specialists and then move into other roles at the stores. Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. Technical Specialist (Current Employee) - Calgary, AB - 29 October 2022. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. padding: 10px 20px; Free interview details posted anonymously by Apple interview candidates. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. The Technical Expert position appears to be designed to free up Geniuses for more complex troubleshooting and repairs. Thesales area currently known as the Red Zone will be renamed as the Product Zone, and the behind-the-scenes area will be changed from Back-of-House to Backstage. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. height: 1em !important; display: block; Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) .

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