I have the information that Lifeline game to give to comcast, name, address and application ID in order to look me up but nobody asks for this at comcast nor is it asked for when submitting the application with comcast. After the consumer receives a notice that they qualified for Lifeline through the mailed application, they need to contact a service provider to enroll in the program. National Verifier has already Verified and Qualified me and you are just shirking your end of the deal. yes i did fill out the information requested and was able to submit the application to xfinith. If your bundle also includes a video service, you will be responsible for that portion of your bill, as well as any charges that are more than the monthly benefit. WHY?? Entering different information could result in ineligibility. Lifeline Cell Phone Service - Free Government Phone Plan - enTouch Wireless For example, if you are already receiving assistance for your wireless service, you cannot receive ACP assistance for your internet plan too. The final time I applied, it appears that Xfinity added more fields to the application, to better match with the National Verifier information. The transition period ended on February 28. Here I am 8 days later, no email, no nothing. I got an email shortly after saying I was approved and another email after that with a $49.71 credit to my account. I was never able to speak with anyone no matter what menu option I pressed. Consumers who live on qualifying Tribal lands received enhanced support of up to $75 per month toward broadband services. Same problem. I was told they didn't have a team that would do these and there's nothing they can do. I am a long time comcast member and I have Lifeline thru Safelink Wireless. The federal government centralizes the eligibility determinations for EBB with the support of the national verifier. I am a long time customer and have spent many many hours/days that I will never get back, trying to apply (days receiving error messages with no direction at all through customer service, even receiving information such as "you cannot apply with us until 30 days after you are approved through the national verifier") and now being denied. 1182, 2130 (2020), . As of now, the FCC has no set expiration date for the program. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, got the following email response from xfinity after applying for ebb benefit. I talked to at least 10 people, all nice but glueless. There are several things that could cause this error and email to occur. By providing a copy of the National Verifier confirmation page, a copy of the National Verifier application and completing this form, you acknowledge that you are eligible to . Please help! On May 12, 2021, the EBB Program launched and consumers could apply for the program through the National Verifier and service providers began enrolling consumers. To make corrections, you may need to submit additional documentation to the National Verifier and then re-apply through Xfinity. The Emergency Broadband Benefit Program provided support for broadband services and certain devices to help low-income households stay connected during the COVID-19 pandemic. How can you work for such an employer? NV Only Accounts:Sales associates who use the National Verifier but do not need NLAD access can receive NV Only accounts. Lifeline Program for Low-Income Consumers | Federal Communications Please let me know if you are able to touch base with them or have additional concerns. I might have signed with another ISP; Not true again, I have been with Comcast for more than 20 years. To be added to an NV launch list and for any questions related to the NV, service providers must emailLifeline Programindicating which states and/or territories they do business in. Click, You may already be enrolled in EBB program with another service provider. 2 Now what shall I do? I plan on applying via Comcast after each rejection justwell, just because. Just got my next month's bill. AT&T does not determine eligibility. We want to ensure you're able to take advantage of the program if eligible. Apply for EBB with another participating provider, Name on application with the National Verifier does not match name on the Cricket account; and. UserElite, thank you so much for leaving your comment here about the EBB program. Federal Register :: Affordable Connectivity Program; Emergency They all keep telling me reapply in Xfinity site. AT&T PREPAID does not determine eligibility for ACP. How do I get help? The ACP benefit will appear on the next billing cycle after the benefit is applied to the customers AT&T account. So horribly frustrating!! Chat with our reps Mon - Sat 9am - 11:30pm; Sun 10am - 11pm EST. Get Approved Complete the form and if qualified, you'll get your National Verifier ID. Hello NOTATALLPLEASED. The National Verifier will return an eligibility decision by mail or email, if provided, within 7-10 days. Participants on qualified tribal land will still receive $75 per month in the new version of the program. Our Customer Support agents and in-store associates will be happy to help. Ok great, finally some help right? Your application may have failed for one of the following reasons: You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. I talked to the people in charge of the program and there is nothing they can do for me. Free Government Phone Service in VA - Lifeline Cell Phones Have you already attempted to click the link to try to re-submit your application through the National Verifier as outlined in the email? We need you to contact our Internet Essentials team at 1-855-846-8376. If you are still having issues with your EBB application, and to speak with the team of representatives who can assist with reviewing your application, please call 1-855-846-8376. USAC encourages consumers to write incapital lettersandblack ink. By Mail- They will send you an EBB form to your mail. Your business is so important to us and we want to make sure your concerns are resolved. So there is light at the end of the tunnel. After you complete the application, you'll need to return it with official documentation to the . Customers enrolled in the EBB program as of 6 p.m. EST on December 30, 2021, will continue to receive the benefit through March 1, 2022, as they transition to the ACP. ), I am not enrolled in another service. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). There are a number of ways households may be eligible. I reapplied on the 25th and was allowed to enter my info; name, address and last 4 of my social. read more about how household is defined and examples here. Once the application is approved, you can contact our customer care team at 1.877.835.3725 for additional information regarding signing up for home phone service through Telepak Networks. Service providers should only use mock data in the National Verifier staging environment. I was verified by National Verifier more than 90 days ago; Not true again; I was approved just two days ago. if living on qualifying Tribal lands. Sign in using the applicable National Lifeline Accountability Database (NLAD) or National Verifier-only credentials. The National Verifier is designed to nominate the households for EBB. If you want to transfer your benefit from another provider to Cricket, you can simply complete the. That's a whole new animal for Comcast evidently. Affordable Connectivity Program (ACP) | Cricket Wireless To apply, you are told to use the Lifeline National Verifier. When will the EBB Program end and whatwill happen to my service? Please send a private message with your name and service address by clicking on the chat icon so I can further assist. If I get rejected a 3rd time, I will have no choice but to drive 35 miles to try to get the issue resolved. Hello all, I am sorry for all the issues you are experiencing. Received a Federal Pell Grant in the current award year. Online: Use the Lifeline National Verifier application system to create an account and see if you qualify. There are three simple steps to apply for EBB. Those eligible can enroll in the program by applying online at the EBB website, contacting their broadband provider or by mailing in a printed application form. When you apply to get government aid services, the national verifier checks your information whether you qualify or not. USAC will not review all applications that require additional documentation in the staging environment. The easiest way to apply is to go toaffordableconnectivity.gov. I have gotten the same email as above. But just the same denial email over and over again. Hello, @user_51243a. If anything is wrong with the application procedure, the verifier will let you know the possible error. they even gave you more frustration. Yet most of us know this is not true because we have already been accepted into the program. Then re-submit your enrollment application . I called xfinity, they told me that they were having an issue initially and just to reapply. Federal Pell Grant receiver in the current years. In order to claim credits, your application must be approved by USAC/National Verifier. Hm, that is not good at all. You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. Online- Visit the consumer website and click the Apply Now button. Youre automatically eligible. 116-260, div. Without crossing this one you will not be able to get the broadband internet benefits. What is the difference between me pushing that button or him I asked? To improve eligible consumers enrollment experience by providing them a better choice. You participate in a qualifying federal assistance program. She asked me what my national verifier application id is and she said, ok great, I put in in the system and sent it to the dept that is handling it and that they will use the id to match it and that there was no need for me to call back and hopefully should just be a day or two and to watch for the approval email. I'm unable to submit another application the National Verifier, because I'm already qualified. Keep good notes and records. No. Why was myEmergency Broadband Benefitapplication denied? Enrolling in the Affordable Connectivity Program (ACP) For a more complete list of program changes and updates. Just my opinion! That stupid voice just wants to send me a link. Sadly, there is no way for me using your website to change my first name from Ken to Kenneth. It transitioned to the ACP beginning December 31, 2021. I was verified by National Verifier more than 90 days ago; Not true again; I was approved just two days ago. Once you are approved, call AT&T at866.595.0604 to enroll with your National Verifier application ID. The crucial one is to qualify through the National Verifier. Applied with xfinity several months ago, assured by agents in the chat that it would be applied next month (it wasn't) then double the following month (it wasn't), then I just called and they said they had no record of it. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). Consumer Action - Lifeline and the Affordable Connectivity Program We are here for you and happy to help! Comcast your turn to FINALLY fix this. We know that this is a program that is going to help our customers out a lot, so we definitely want to ensure everyone can take advantage of it! How do I get assistance with my Affordable Connectivity Program (ACP) benefit? Experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. Then, mysteriously, an agent made the change over the phone. To protect and to reduce fraud, waste, and abuse. As an eligible person with low-income experience, it is your right to get a 50 dollar monthly discount on broadband internet and other facilities. USAC implemented the NV in phases. Called them and they said everything is good on their end and fully approved. TheNational Verifier staging environmentallows users to use mock data to simulate service provider portal transactions, including eligibility checks and document uploads. 2. FCC initiated these three paths to go through the National Verifier. Please go to, Qualifying customers who live on federally recognized Tribal lands may be eligible for a tribal benefit of up to $75/mo. All of the information matches, there is no reason this shouldn't go through. For information on which launch each state and territory is in, visit theNational Verifier Launchespage. I tried this number & it was automated run-around. The service providers can check your eligibility to get the benefits. Print it and fill it up. They can manually submit your application and get the process moving forward again. This is such a headache to deal with this. Thank you for reaching out here on our forums regarding the EBB program application process. Can I get more than one EBB Benefit on my wireless account? In some instances, there have been issues with the application when it went into our system and it sounds like that may have happened to you. Click, If you were verified through the National Verifier more than 90 days ago, you may need to reapply. They said it would not be applied until my next month's bill. Increase administrative efficiency to lower the cost of both the government and the EBB provider. Once the National Verifier has verified eligibility, customers can proceed to the enrollment step. The Federal Communications Commission initiated the Emergency Broadband Benefit program for eligible households. Each connects me to an AUTOMATED VOICE SYSTEM, WHICH JUST LEADS ME AROUND AND AROUND BUT SOLVES NOTHING. (and then some!!) However, depending on when you enroll, the credit may not appear until the second bill after enrollment, in which case it would appear twice to account for the first and second month enrolled in the program. We want to ensure everything goes smoothly for our customers when applying, and I apologize for the issues you've faced while attempting to get the discount applied. I am not an Internet Essentials customer. I asked him, if this doesn't work then what? The Emergency Broadband Benefit (EBB) Program provides customers a credit toward their broadband service rates of up to $50.00 if they meet eligibility requirements. I told him, it wasn't only not necessary but not possible and that there is no problem on their end. After speaking to someone thru the chat feature on comcast's support page they said I could reapply on the 24th. Download it for free from Google Play or the App Store, or text "APP" to 266278. Again, he didn't know the answer to that. off their internet or wireless service, or up to $75/mo. my son and my application kept getting denied through Comcast because they were saying I either had to apply with the national verifier, my application with the national verifier is over 90 days, or I have the EBB benefit through another . Learn what services are available at your address. The NV has automated database connections to verify consumer eligibility for Lifeline. I wasn't verified by National Verifier; Not true as I have the proof and Application ID from National Verifier. In this case, National Verifier may want you to show them. I really appreciate you being a member of the Comcast Family! I've gotten the same email from xfinity. I'm showing qualified though on national verifier. The federal government's National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and EBB program eligibility. I talked to a customer support lady (call 1-855-846-8376) and she filled my xfinity EBB application from her end, instead of me doing it. Your household income is at or below 200% of the Federal Poverty Guidelines. So I started over and I was "assured" that this time it would show up. 2023 Universal Service Administrative Company. The Act directed the Federal Communications Commission to use the fund to establish an Emergency Broadband Benefit Program (EBB Program), under which eligible low-income households may receive a discount off the cost of broadband service and certain connected devices, and participating providers can receive a reimbursement for such discounts. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. How to Enroll in FCC Emergency Broadband Benefit Program, as - Newsweek To apply for the Emergency Broadband Benefit program online, visit, Cricket does not determine eligibility and will not know why any participants application might have been denied. Apparently, Comcast, in their infinite wisdom, do not want to spend the federal government's money, they want to hold on to it like it is their own. For further assistance with your EBB application, and to speak with the team of representatives who can assist with reviewing your application, please call 1-855-846-8376. The National Verifier website will verify your identity based on the information you provided and process the application. Title: EBB Application Process.pdf No. If anything further comes up, please let us know. First, youll need to apply for the federal government program at. Among other things, the ACP is a replacement and extension of the EBB program. So it is trustworthy to receive the benefits through the National verifier process. Bingo "You've been approved for the Emergency Broadband Benefit program. They said my name and address had to match yours exactly but there is no way to change my name in the account. My bill had recently been generated, but another 2-3 days later I got a message that a $50 credit had been applied to my outstanding balance. Each household can only receive one monthly Affordable Connectivity Program benefit at a time. On December 31, 2021, all EBB Program participating providers were transitioned to ACP participating providers. :( And yes, to whomever you canreport it! I will post an update should I get approved by Comcast but I am not too confident. If you have any questions, please visit fcc.gov/broadbandbenefit. [Edited: "Solicitation"]. I can't even duplicate what I did a couple days ago where I did speak to a human but they kept saying it was the government's fault yet it was Comcast sending out the rejection email. National Verifier has already Verified and Qualified me and you are just shirking your end of the deal. Quick Users may not share accounts. An archive of EBB Program bulletins can be found on the program bulletins webpage. Ironically, I get better response from the government than Comcast! Additional information will be provided to customers enrolled in the EBB program if any steps are required to receive the ACP benefit of up to $30 a month (up to $75 on qualifying Tribal lands) after March 1, 2022. @user_c1d1da Thank you for your comments on your personal experience. I have given up. Let us know you already have Lifeline, well verify it and apply your ACP benefit.

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